CHANGES DUE TO COVID 19

For the safety and health of all, we have now introduced new measures for all clients and patients needing to visit the hospital

  • Appointments will now be necessary. Online booking now available or contact us to arrange an appointment via email or phone 95884500.

  • A staff member must grant individual entry into the building. 

  • All clients to scan QR code on entry.

  • All clients will be asked if they have a fever/flu like symptoms, close contact with a Covid 19 person, have travelled overseas in the last 14 days or are currently in isolation/quarantine. 

  • If you are in mandatory isolation do not come to the vet clinic. If your animal does not need urgent treatment eg yearly vax or nail trim, postpone your visit to the vet clinic when mandatory isolation has expired. If urgent treatment is required try to organise another person to bring your animal to the clinic. It is your responsibility to inform the clinic prior to arrival that the owner is in mandatory isolation/Covid 19 positive. 

  • One person per pet unless previously organized with the clinic

  • Due to the current distancing guidelines, a maximum of 4 people will be allowed in the waiting room

  • If the waiting room is at capacity, a staff member will take your phone number and will call you when entry is available. Please leave your mobile on. It is best to wait in your car. If you choose to wait outside the hospital the government guidelines apply-currently 1.5 m

  • All clients MUST follow distancing protocols set out, inside the clinic

  • It is no longer possible to allow clients to visit patients in the hospital. The ONLY exception for this is if it's a case if euthanasia.

IF YOU ARE COVID 19 POSITIVE

Tele-medicine may be available. Your pet may be required to come into hospital. If this is the case we will request that a healthy family member, if possible, washes your pet in warm soapy water prior to arrival to help eliminate any possible virus on your pets coat. Please notify the clinic of this situation on arrival.

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